Returns Policy

1. Right to cancel a transaction :

   • A customer may cancel a transaction and receive a refund within 14 days from the date of receipt of the product or from the date of receipt of the transaction details document, whichever is later.
   • A refund will be given in accordance with the law and according to the payment method used to make the transaction.

2. How to submit a refund request :

   • A refund request can be submitted via:
     • Email : contact@redefine-hair.com​​
     • WhatsApp : 054-970-2030
     • Telephone : According to the contact details on the website.
     • Dedicated link on the website .

3. Product return conditions :

   • The product will be returned in its original condition , closed and in its original packaging.
   • An invoice or proof of purchase must be attached.
   • The costs associated with returning the product will be borne by the customer.

4. Cancellation fees :

   • In the event of a transaction cancellation not due to a defect in the product, a cancellation fee of 5% or 100 NIS , whichever is lower, will apply.

5. Returns for products purchased on sale :

   • In the case of a purchase under "special sale" conditions or promotions, a refund will be given based on the price actually paid.

6. Refund for defective products :

   • In the event of a defective product, the product will be returned or replaced at no additional cost .
   • The product will be inspected by the company. If it is found to be in good condition or the defect was caused by unreasonable use, the customer will not be entitled to a refund.

7. Gift products :

   • No refunds will be given for items given as gifts.

8. Returns after 14 days :

   • Requests for refunds or changes after 14 days will be considered at the sole discretion of the company.

9. How to return products :

   • The return of products will be made in one of the following ways:
     • By mail collection .
     • Self-pickup : Company warehouses at 24 HaPelada Street, Arad.

10. Exceptions to the return policy :

    • Products that have been used, whose packaging has been opened or damaged cannot be returned, except at the company's discretion.
    • Products purchased from physical stores or authorized resellers cannot be returned through the website.